011 Dynamics of a Family Business

011 Dynamics of a Family Business

Welcome to the Bottom Line Top Line Podcast with Carol Bartlett, Jol Hunter, and Chris Spurvey.


In this week’s episode, we talk about the dynamics of a family business and how you can ensure that your family business moves forward without compromising the relationships among family members involved in the business. We also talk about whether you should encourage your children to join the family business or allow them pursue their own passions.

This episode is full of insights about parenting, family life, and business, so make sure to check it out!


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Structured Communication in Family Businesses

Family members who are in business together are often good at making assumptions—having a sixth sense—about actions that should be taken, because they’re familiar with another. But the ease of making such assumptions can have negative consequences. Structured communication processes can help.

Family businesses must have clear rules about which decisions can be made by whom, which decisions must be discussed and with whom, how those decisions should be communicated, and the process for implementing them.

Although some lines may always be blurry, structured communication can minimize the challenges.

Involving Children in the Family Business

I’m in favor of involving children in the family business early. But I’m also in favor of encouraging children to find their own ways and their own paths rather than pressuring them to go into the family business.

I recommend that you encourage your children to get involved in the business to learn the business model, how the business operates, and how to make wise business decisions.

Standards for Family Members in the Business

You should have clear standards, or expectations, for family members in the business. For example, if the expectation for employees is that the workday starts at 8:00 a.m., maybe all family members should start work at 7:55 a.m. If the usual lunch break starts at noon, maybe family members should take lunch at 12:05 p.m. Standards usually should be higher for family members to ensure that they earn the respect of their non-family coworkers.

How Being a Parent and Running a Business are Similar

I’m not a parent. But I think that in parenting, as in business, we do the best we can and sometimes we’re harder on ourselves than we should be. Becoming a parent doesn’t come with a guidebook, and businesses are the same way, so let’s be a little bit easier on ourselves.

To learn more about these topics, please listen to the episode.

Mentions

Connect with Carol, Jol and Chris on LinkedIn.

010 Winners and Losers in Tough Times

010 Winners and Losers in Tough Times

Welcome to the Bottom Line Top Line Podcast with Carol Bartlett, Jol Hunter, and Chris Spurvey.


Today on the podcast, we explore some of the strategies that businesses employ during highs and lows. When things are tough, how do successful businesses adapt? When things are going well, what strategies do they implement to help them sustain their success?

Check out the full episode!


To download the document, scroll to the bottom of these show notes and fill in the form.

How to Get Through the Hard Times

I’ve been through both the oil and gas industry downturn and the boom time when the province of Newfoundland and Labrador was doing amazingly well but the rest of Canada wasn’t. Then Canada’s economy started to grow again, but the oil and gas industry tanked and the province’s economy followed soon after.

To make it through an economic downturn, focus on what really can get you to the end rather than worrying about things on the fringe.

Instead of chasing everything, trim back and focus on your primary goals—your primary service area and your primary client—and scrutinize your expenses and your organization’s structure.

Raising Prices During Tough Times

Raising prices in tough times is difficult, so seeing qualified individuals deciding to do just that should give you pause.

In tough times, customers are more concerned than usual about risk and so they’re ready to pay more to mitigate it. I can’t tell you whether raising prices in a particular situation is right or wrong; however, your team should stop and think about any potential tactic or strategy before pursuing it—especially when you all may be feeling under stress and depleted.

Lower Prices in Exchange for a Long-Term Contract

If you can convince your suppliers to commit to a lower price for a longer term, you’ll be better off because you will have reduced your costs.

And in such a situation the suppliers may think, “We’ll give a lower price on a long-term contract, because we want to reduce our risk and lock in the business.” In addition to reducing your cost, you will have built a long-term relationship.

To learn more about these topics, please listen to the episode.

Mentions

Connect with Carol, Jol and Chris on LinkedIn.

Winners and Losers in Tough Times

009 The Ladder: How to Grow a Business Through Relationships

009 The Ladder: How to Grow a Business Through Relationships

Welcome to the Bottom Line Top Line Podcast with Carol Bartlett, Jol Hunter, and Chris Spurvey.


We have a wonderful treat for you this week on the podcast, listeners!

Chris, Jol, and Carol talk about the ladder principles and how you can send the right message to your referral sources and to your clients. They talk about using the right words in conversations, how the language you use can change a person’s mind-set and your business, giving quality client service, asking for referrals, building referral resources, creating win-win relationships, and so much more.

Don’t miss out on this episode!


To download the document, scroll to the bottom of these show notes and fill in the form.

Changing Language to Change Mind-Set

Changing mind-set starts with changing language.

If you’re in a terrible situation and that is all you think about, you won’t get out of that situation. Your ability to get yourself out of a bad situation is dictated by how you approach language and use it to formulate your thoughts.

The Importance of Using the Right Words

Through my research about how people make purchase decisions, I’ve learned that the decision is based on feelings at a subconscious level.

If you the salesperson leave the impression that you’re busy, your potential clients internalize that. When they go home and think about the problems that they need help solving, they feel that you’re too busy to provide that help. They hesitate to call you. You miss out on the opportunity to get their business.

Referral Sources

From my experience, relationships must be win-win. The terminology I use is you have clients, you have alliances, and you have partnerships.

You’re familiar with what a client is. Partnerships are formal arrangements between two people or two businesses. But alliances are win-win relationships in which each person or business looks for market opportunities for the other and keeps the other updated on a regular basis. Alliances are active, win-win relationships that generate business opportunities.

To learn more about these topics, please listen to the episode.

Mentions

Connect with Carol, Jol and Chris on LinkedIn.

The Ladder